In today’s workplace, conflict is inevitable. We interact and work with people who hold different opinions and perspectives. Learning how to manage conflict effectively is a critical skill that helps maintain strong relationships and transform disagreements into opportunities for collaboration. The From Conflict to Collaboration course is designed to equip you with the confidence and techniques to handle conflicts constructively, while fostering a positive and cooperative work environment.
What You Will Gain from the Course
- Understanding the Nature of Conflict
Learn how conflict arises at both individual and organizational levels, as well as the causes and triggers behind it. - Effective Conflict Management
Discover methods to identify the types and sources of conflict, choose the right strategies to resolve them, and prevent escalation. - Positive Communication Skills
Practice using language and body language that reduce tension and promote understanding. Learn to apply the 3F technique (Feel–Fact–Future) to create smoother, more constructive conversations. - Collaboration Through Conflict
Explore how to turn conflict into an opportunity for stronger teamwork and deeper relationships, shifting from avoidance to growth-oriented cooperation. - Active Listening and Empathy
Develop the ability to listen attentively and demonstrate genuine understanding, building trust and mutual respect within the team. - Using the CALM Model
Apply the CALM Model for structured conflict resolution, with clear steps to identify, address, and manage issues effectively. - Adopting the Right Mindset for Collaboration
Learn to shift perspectives and cultivate an open, inclusive attitude that enables smoother teamwork and greater acceptance of diverse viewpoints. - Building a Collaborative Work Environment
Gain techniques for creating an environment where everyone feels safe to share ideas openly and work together productively.
This course empowers you to transform conflict into opportunities for stronger collaboration, giving you the skills and confidence to manage challenges in any workplace situation.
You can join the program through our flexible online course, accessible anytime, anywhere. [Click here to register] and begin your learning journey today.
For organizations seeking to enhance collaboration across teams, this course is also available as a customized in-house training program. Contact The Blacksmith’s L&D Consultants [here] for tailored program design and consultation.
Facilitator
Nattiphan Suwanthamma (Ajarn Mam)
Human Resource Developer, Organizational Development Specialist, and Professional Coach
