Design Thinking is a problem-solving approach that puts customer needs and experiences at the center. This course will guide you through every stage of the design thinking process—from deeply understanding users, exploring their pain points, and generating new ideas, to prototyping and testing solutions that lead to meaningful innovation. The goal is to help you create products and services that truly meet customer expectations and deliver lasting satisfaction.
In this program, you will explore the five core stages of Design Thinking:
- Empathy: Gain a deep understanding of customer feelings and needs through interviews, surveys, and observations, uncovering insights that drive better solutions.
- Define: Analyze findings to identify the real problems and challenges that need solving.
- Ideate: Brainstorm and generate diverse, creative ideas to address defined challenges and open pathways for innovation.
- Prototype: Build tangible or digital prototypes that allow you to visualize ideas and test them quickly with real users.
- Test: Validate prototypes with your target audience, collect feedback, and refine ideas to ensure they meet customer needs effectively.
By mastering these steps, you will not only develop innovative concepts but also gain the ability to create customer-centered solutions that make a real impact.
Course Benefits
- Practical tools and techniques for applying Design Thinking in your organization
- Hands-on experience in moving from insights to implementation
- Skills to foster creativity, collaboration, and innovation within your team
Learning Options
- Online Course: Flexible and accessible anytime, anywhere. [Click here to preview and enroll]
- In-House Training: Tailored for your organization, designed with customized activities and case studies to solve real business challenges. Contact our L&D Consultants [here] to design a program that fits your needs.
Facilitator
Dr. Niphat Chaiworamukkol (Almond)
Consultant-style trainer known for interactive, activity-based learning. His sessions focus on making complex concepts easy to understand, fun to learn, practical to apply, and effective in results.
